Riders can travel between designated stops on Flex Connect. Riders must make a reservation to travel between any designated stop within a Flex Connect zone during service hours. The trip must start within the posted hours of service of the Flex Connect route hours. Riders must make a reservation for their trip at least one business day (by 12:00 noon) and no more than 14 days prior to travel.
Riders can be picked up and dropped off at any of the Flex Connect designated stops within the defined Flex Connect zone and be brought to one of the Flex Connect transfer locations where they can transfer to the MCTA fixed route that serves that transfer location. Transfers are free.
Connections back from the Fixed Route can be made with a transfer slip to a color coded (orange, violet or yellow) Flex Connect designated stop inside the Flex Connect zone but, riders must have a previously booked reservation on Flex Connect to be picked up at the transfer point by a Flex Connect vehicle to complete that trip with the transfer slip.
To use Flex Connect service, riders must make a reservation at least one day in advance (by 12:00 noon) and no more than 14 days in advance, by calling (570) 839-6282. Reservation agents are available to take your reservation Monday–Friday 8:00AM – 4:30PM.