FAQ

The Basics

Do I need a smartphone?

You can use a smartphone, smartwatch, or RFID-enabled credit card. A smartphone or smartwatch allows you to use a digital wallet to pay your fare. A digital wallet (e.g., Apple Pay, Google Wallet, Samsung Wallet, CashApp, etc.) is an application that operates on smartphones and smartwatches, storing payment information and allowing you to make payments using your device instead of physical debit or credit cards or cash. Digital wallets also make a new card number to protect the user but is linked to the card. If you use a digital wallet, always use it to earn the discounts. Riders who share a debit / credit card can have one person use the physcial card AND use a digital wallet.

How do I use a digital wallet?

First, open the wallet app on your phone, and add your debit or credit card. Verify your card information, review and accept terms, and set your default payment.

To pay for a fare, unlock your device, open your digital wallet, select payment card, and then hold the device close to the card reader. Contactless payments using digital wallets typically just take a few seconds. You will hear a beep or feel a vibration, depending on the setting of your smartphone or smartwatch.

For more information about your smart device, consult your phone manufacturer for details.

I see an Express Transit Card option on my iPhone. Can I use that?

Express Transit Card is an Apple Pay to tap and pay without authentication. To do so, click on Settings. Scroll down and select Express Transit Card. Choose the payment card you wish to be associated with the Express Transit Card. By doing so, the card you selected will work automatically without requiring Face ID or your passcode. Just hold your phone or watch near the transit reader when you board the bus.

If you don’t have an iPhone, don’t worry. A similar function is available in Google Wallet and Samsung Pay.

How do I use a credit card?

You need an RFID-enabled debit or credit card. How do you know? Look for a symbol on the front or back of the card that resembles a sideways Wi-Fi icon. This symbol is called a contactless indicator, and it tells you that your card can be used for contactless transactions.

Do I need to use the same debit or credit card?

Yes. By using the same debit or credit card, you will benefit from automatic fare capping. For example, a one-way fare is $2. If you take three trips in one day, you will pay a daily cap of $4 instead of $6 (three trips at $2 each). The savings add up from there.

Do I need to purchase a daily, 7-day, or 30-day pass?

Not anymore — as long as you use Pocono Pony Tap & Dash. By using a digital wallet or the same debit or credit card for every transaction, you will automatically receive the best fare, depending on how often you ride. A one-way trip is $2. The daily cap for adults is $4, the 7-day cap is $20, and the 30-day cap is $64.

Can I still use cash?

Yes, you can. Exact change, please.

Can I still use my MoGo Card?

No. The MoGo Card system has been closed down.

I purchased a yearly pass and will have two months left after MoGo Cards no longer work. What do I do?

Please contact us at 570-839-6282, and we will take care of you.

Bad Card Errors

Card Type Not Accepted

This error is shown when the card is not an accepted Mastercard or Visa.

Transaction Declined

This error is shown when the card has been used before and had a transaction declined due to lack of funds. The card is blacklisted until the originial transaction is completed. As this would have been a second or more attempt, the originial tap that failed, plus the current tap will be attempted again. If there is money in your account and the transaction completes properly, the card will be release from the blacklist.

On the third and future attemps, the card will be declined and another payment type will need to be used.