All MCTA Programs


Fixed Route Programs

Seniors, age 65 or older can ride any Fixed Route FREE with a Senior Transit Pass. Call 570-839-6282 x434 to request an application or download the application.
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The Half Fare for the Disabled and Medicare Card Holder Program is to assist qualified persons with their fixed route transportation needs at a reduced fare. To use the program, you must present either a Medicare Card or Reduced Fare Identification Card along with a photo ID to the driver when boarding. If you are disabled, but do not have a Medicare Card, you may request an application.
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In instances where persons are not physically able to access the fixed route and live 3/4 of a mile from the fixed route service, they may be provided door - to - door service if determined eligible through an evaluation by an MCTA provided physician.
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Route Deviation Service are available to persons with disabilities whose disability prevents them from getting to a regular bus stop. Under safe provisions, Route Deviation permits a fixed route bus to leave its route to provide Origin to Destination service up to 3/4 of a mile without additional cost.
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MCTA created Braille Route Cards to help indviduals with visual impairments identify the route and direction they wish to travel. Braille Route Cards help drivers assist passengers to board the correct bus with ease.
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Shared Ride Programs

If you are a senior citizen, age 65 or older and live more than 1/4 mile from our public fixed route, Shared Ride may be an option for you. Shared Ride serves many seniors throughout Monroe County who live in outlying areas or travel to areas where public transit is not accessible.
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The Rural Transportation for Persons with Disabilities Program is a transportation service that reduces the fare for eligible persons with disabilities lending affordable and accessible transportation. Persons with disabilities between the ages of 18 and 64 may travel anywhere in Monroe County with this program. If you live or travel within 3/4 of a mile from any MCTA fixed route, you will be required to use our ADA Fixed Route Program.
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(MATP) Medical Assistance Transportation Program is a transportation service funded by the Pennsylvania Department of Human Services. Consumers with Medical Assistance are eligible to receive transportation to medical appointments and services covered by Medical Assistance.
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Shared Ride (paratransit) services are available to any registered user. Registration and use is open to the public for this Shared Ride program. However, programs are available to select populations who meet specific guidelines. These programs reduce the cost of the fare they may have to pay. For customers who do not qualify for special programs, they will be required to pay the full fare, which is based on a distance traveled basis.
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Ride Sharing Programs

Commuter Services helps commuters find carpool partners (through our confidential ridematching database) and provides advice on successful carpooling (including “Meet Your Match” days at some employer sites). Even carpooling with just one other person could cut your costs in half. If you carpool at least twice a week, we provide you with a reimbursement for an emergency ride home.
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Commuter Services can help commuters form a vanpool by locating and bringing together a group of seven to 15 people to share the ride and commuting costs to and from work. We’ll help to map your locations, identify a meeting place for morning and afternoon pick-ups, and even assist with finding back-up drivers. Once your vanpool is on the road, Commuter Services’ commitment to marketing and outreach at worksites will help you with potential new riders.
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Biking is a commuting option that can significantly reduce your commuting costs and be part of a program for better health and fitness. Biking also reduces automobile traffic, which helps to improve air quality.
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Walking is a commuting option that can significantly reduce your commuting costs and be part of a program for better health and fitness. Walking also reduces traffic, which helps to improve air quality. Employers can help encourage their employees to walk to work by offering lockers and showering and changing facilities.
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Commuters who share a ride to work, use transit, walk or bike have a common concern, “What do I do in an emergency?” For commuters in Adams, Berks, Carbon, Cumberland, Dauphin, Franklin, Lancaster, Lebanon, Monroe, Perry, Pike, Schuylkill, and York counties who are enrolled in our free service, an Emergency Ride Home is the answer. This page will answer most of your questions on the program.
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Extra Effort Policy
ADA Reasonable Accomodation

Little acts of kindness, extra effort, respect - we take pride in delivering the best service possible to our riders. If you require a reasonble change to our service, please contact us directly at (570) 839 8210 and ask to speak with our Call Center Supervisor. For more information regarding our Reasonable Accomodation Policy, please open the document below.

Reasonable Accomodation Policy
MCTA ADA Policy


Fixed Route Programs

ADA Complementary Fixed Route Service

Click here for much more information about MCTA's ADA Complementary Fixed Route Service program.

Senior Transit Pass

Seniors, age 65 or older can ride any Fixed Route FREE with a Senior Transit Pass. Call (570) 839-6282 x 434 to request an application or download your application below. The application must be completed, signed and returned by mail with a photocopy of an accepted age verification ID. Please remit to:

Monroe County Transit Authority
Attn: Program Specialist
PO Box 339
Scotrun, PA 18355
You will receive your pass in the mail. Simply present your pass to the driver when boarding. Senior Transit Pass Application.

A .PDF reader is required for downloads. Click on the button to obtain the FREE Acrobat Reader.
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Registering a Complaint

You may file a complaint by telephone at (570) 839-8210 x 1, in writing or in person at the MCTA office:

Monroe County Transit Authority
Attn: Call Center Supervisor
PO Box 339134 MCTA Dr.
Scotrun, PA 18355Swiftwater, PA 18370
WritingIn Person
Or use this handy Complaint Form to get the job done.

Half Fare for the Disabled and Medicare Card Holder Program

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The Half Fare for the Disabled and Medicare Card Holder Program is to assist qualified persons with their fixed route transportation needs at a reduced fare. To use the program, you must present a Medicare Card along with a photo ID to the driver when boarding. A free MoGo card will be provided to participants who complete the application below and are eligible based on the critera. If you are disabled, but do not have a Medicare Card, you may request an application by calling (570) 839-6282 x 434 or download your application below. The application must be completed and signed by both you and your health care provider and returned by mail. Please remit to:

Monroe County Transit Authority
Attn: Program Specialist
PO Box 339
Scotrun, PA 18355

Please note, only original documentation will be accepted. You will receive your Reduced Fare Identification Card in the mail in approximately 14 business days.

Half Fare for Riders with Disabilities Application.

*There are four Adobe Acrobat files in a zipped file.

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Route Deviation Service

Route Deviation Service are available to persons with disabilities whose disability prevents them from getting to a regular bus stop. Under safe provisions, Route Deviation permits a fixed route bus to leave its route to provide Origin to Destination service up to 3/4 of a mile without additional cost. For more information on this service, call (570) 839-6282 x 1.

MCTA ADA Policy

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Click Here for the FREE Adobe Acrobat Reader.

ADA Braille Route Cards

Public Transportation is a major key to independence, productivity and community participation for people who are visually impaired. With the help from members at the Center for Vision Loss located at 4215 Manor Dr., Stroudsburg, MCTA created Braille Route Cards to help indviduals with visual impairments identify the route and direction they wish to travel. Braille Route Cards help drivers assist passengers to board the correct bus with ease.

Braille Route Cards are available free of charge by calling the marketing team at (570) 839-6282 x 425.


ADA Complementary Fixed Route Service glyphicons-564-person-wheelchair (1K)


About the ADA Complementary Fixed Route Service

In instances where individuals, qualified through an evaluation process, are not able to access the fixed route and live up to 3/4 of a mile from the fixed route service, they may be provided door - to - door alternate service. This service is provided during the same days and hours the fixed route program operates using shared ride buses. If there is no fixed route service in an area during the time an individual seeks to access the service, the trip will be denied. However, individuals may be eligible for the Persons with Disabilities Program through the Shared Ride program.

Program At A GlanceADA Complementary Fixed Route Service
Who is EligibleIndividuals who have been approved through the MCTA process, are unable to access or board the public fixed route bus and have destinations up to 3/4 mile from the public fixed route
Fares / Each WayFares are $3.00 per trip.
Escorts / Personal Care Attendants PermittedFree with verification that a rider is unable to use the program without assistance.
Companions / Family / Friends PermittedYes, but must pay the same fare as the enrolled participant.
Areas ServedOnly those areas up to 3/4 of a mile along the MCTA fixed route during those days and hours of service.
Trip PurposeAny Purpose.


Day of the WeekRoutes AvailableCost
MondayBlue, Red, Yellow, Orange, Silver, Violet, Tobyhanna Express, Eastburg Express$3.00
TuesdayBlue, Red, Yellow, Orange, Silver, Violet, Tobyhanna Express, Eastburg Express$3.00
WednesdayBlue, Red, Yellow, Orange, Silver, Violet, Tobyhanna Express, Eastburg Express$3.00
ThursdayBlue, Red, Yellow, Orange, Silver, Violet, Tobyhanna Express, Eastburg Express$3.00
FridayBlue, Red, Yellow, Orange, Silver, Violet, Tobyhanna Express, Eastburg Express$3.00
SaturdayBlue, Red, Silver$3.00
SundayNone-

Guidelines

Scheduling A Trip

Participants must book a reservation by 4:30 PM the business day prior to their trip using our website, email, or phone number at (570) 839-8210 x 1. For example, if you'd like to travel on Friday, call the MCTA Call center by 4:30 PM on Thursday. MCTA may negotiate the pickup and drop off times if we are unable to accomodate your request, but can not deny the trip. Only those trips that have origin and destinations within 3/4 of mile of the fixed route during the hours of operation of that particular route will count as an ADA trip.

Paying the Fare on the Bus

When traveling on the ADA Complementary Fixed Route Program, the fare for each trip is due at the time of boarding. Please have the exact fare available for the bus driver, as they do not make change. Do not provide the bus driver the fare for all the trips you plan on taking for the day, as you may have another driver and bus for your return trip.

Out of Town Guests

If you are visiting the Pocono's and are registered in an ADA Complementary Service with another transit system, MCTA can provide service. Please send verification from your local system prior to your visit or bring it with you. If you do not have service in your area, but feel you may qualify for service during your visit, please contact Sharon at (570) 839-6282 x 434 to get more information. Guests will be provided provisional service up to 21 days in a 365 day period, without an application or statement of service from their local transit system. MCTA has the right to ask for verification, "such as a letter from a medical professional or eligibility for other services based on a determination of disability,"1 if the disiblity is not apparent.

42 CFR Subtitle A Section 37.127(d)

How to Enroll

Eligibility is determined through an evaluation by an MCTA provided physician. We apologize that we are unable to accept your application electronically at this time. Please download and complete the application and remit to:

Monroe County Transit Authority
Attn: Program Specialist
PO Box 339
Scotrun, PA 18355

Please note, only original documentation will be accepted. Please contact our program specialist at (570) 839-6282 x 434 for additional information.

ADA Complementary Service Application
MCTA ADA Policy

A .PDF reader is required for downloads. Click on the button to obtain the FREE Acrobat Reader.
Click Here for the FREE Adobe Acrobat Reader.

Registering a Complaint

You may file a complaint by telephone at (570) 839-8210 x 1, in writing or in person at the MCTA office:

Monroe County Transit Authority
Attn: Call Center Supervisor
PO Box 339134 MCTA Dr.
Scotrun, PA 18355Swiftwater, PA 18370
WritingIn Person
Or use this handy Complaint Form to get the job done.


Copyright 2018 Monroe County Transportation Authority | All Rights Reserved
PO Box 339, Scotrun, PA 18355 | Phone (570) 839-6282 | Fax (570) 839-8205
¡Hablamos español! Si necesita asistencia en español, por favor
llame a nuestras oficinas al (570) 839-6282 entre las 8:00am y 4:30pm.
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